Frequently Asked Questions

General Business & Services

What are your clinic’s operating hours?

We are open by appointment only. Services start as early as 7 AM, with our latest available booking at 7:40 PM on select evenings.

Please use our online booking system to check availability.

Additional services, such as the Yoga Playgroup & Craft Sessions, are available on select mornings and afternoons. Contact us for specific details.

Do you offer same-day appointments or walk-ins?

Appointments are required as we provide one-on-one, personalized care. However, we always keep emergency appointments available.

Same-day appointments may also be possible depending on our schedule—give us a call to check availability.

What types of treatments and services do you provide?

We offer a wide range of services, including:

• Chiropractic care (specializing in strength athletes and injury management)
• Physiotherapy-style rehabilitation for injury recovery and prevention
• Dry needling
• Strength coaching
• Clinical yoga therapy
• Kids' yoga programs
• Strength & Restore Program (a combination of personal training and chiropractic care)
• Yoga Playgroup & Craft Sessions

Do you specialize in treating certain conditions or types of patients?

Yes! We specialize in treating:

• Strength athletes recovering from injuries or improving performance
• Individuals with chronic pain (back pain, neck pain, joint pain)
  People recovering from injuries such as sprains, strains, and post-surgical rehabilitation
• Families & children, including kids’ yoga programs and injury prevention for young athletes
   
  

  Common Injuries & Conditions We Treat

  Our chiropractic and physio-style rehabilitation services help treat a variety of injuries and conditions, including:

Spinal & Back Pain Conditions
✔️ Lower back pain
✔️ Sciatica (nerve pain down the leg)
✔️ Herniated discs / bulging discs
✔️ Postural issues and spinal misalignment
✔️ Scoliosis management
✔️ Thoracic (mid-back) pain

Neck & Shoulder Injuries
✔️ Neck pain and stiffness
✔️ Whiplash injuries (from car accidents)
✔️ Shoulder impingement
✔️ Rotator cuff injuries
✔️ Frozen shoulder

Sports Injuries & Strength Training Recovery
✔️ Muscle strains and ligament sprains
✔️ Joint instability (shoulder, knee, ankle, etc.)
✔️ Tennis elbow / Golfer’s elbow
✔️ Achilles tendonitis
✔️ Shin splints
✔️ IT Band syndrome

Work-Related Injuries & Overuse Conditions
✔️ Repetitive strain injuries (RSI)
✔️ Carpal tunnel syndrome
✔️ Tension headaches & migraines
✔️ Postural strain from desk work
✔️ Hip and pelvic pain from prolonged sitting

Pre- & Postnatal Care
✔️ Pregnancy-related back and hip pain
✔️ Pelvic floor dysfunction
✔️ Postpartum recovery and strengthening

Other Conditions
✔️ Arthritis and joint stiffness
✔️ Fibromyalgia pain management
✔️ Vertigo & dizziness (vestibular rehabilitation)

Appointments & Policies

How can I book an appointment?

Appointments can be booked online or by phone. Our team is happy to assist with any questions before your visit.

What is your cancellation or rescheduling policy?

We require at least 24 hours' notice for cancellations or rescheduling. A fee may apply for late cancellations or missed appointments.

Do you offer telehealth consultations or virtual sessions?

We primarily offer in-clinic treatments. However, telehealth consultations with Dr. Trevor are available for discussions, and select yoga services can also be provided online.

What should I expect during my first visit?

For chiropractic and strength training appointments, expect a thorough assessment, a discussion of your goals, and a hands-on treatment or training session. Please bring any relevant scans or reports and wear comfortable clothing. More details can be found on our Initial Appointments page.

For Yoga Playgroup Sessions, expect a fun and welcoming environment with structured yoga and activities for kids and parents.

Insurance & Payments
Do you accept private health insurance?

Yes! We have HICAPS, allowing you to claim your private health insurance rebate at the time of your appointment.

Can I claim my treatment on private health insurance on the spot?

Yes! Our HICAPS system allows for instant claims processing.

Do you offer payment plans or financing for treatments?
We do not currently offer payment plans. However, our Strength & Restore Program includes an early bird special.

What payment methods do you accept?

We accept cash, credit/debit cards, and online payments for bookings.

 Special Programs & Services

Do you offer treatment plans or memberships for ongoing care?

We generally recommend booking appointments as needed. If regular treatments would be beneficial for your condition, Dr. Trevor will provide personalized recommendations.

Do you provide corporate wellness programs or workplace sessions?

Yes! We offer corporate yoga therapy services and workplace wellness programs.

Contact us to discuss customized options for your team.

Are there specific services available for children or pregnant women?

Yes! We offer:
✔️ Kids' yoga sessions
✔️ Family yoga
✔️ Pregnancy-friendly clinical yoga therapy

 
Other Practical Questions

Is there parking available at your clinic?

Yes, we have on-site parking available for patients.

Do you have wheelchair accessibility?

Unfortunately, our clinic is not wheelchair accessible at this time.

Do you offer gift vouchers for treatments?

Yes! Private yoga sessions make a great gift, and we offer gift vouchers for various treatments.

Why Choose Us?

✔️ Experienced in strength athlete care & injury management
✔️ One-on-one, personalized treatments
✔️ Holistic approach combining chiropractic, rehab, and yoga therapy
✔️ On-the-spot private health insurance claims (HICAPS available)
✔️ Services for all ages—from kids to seniors